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  • Who can enrol on a diploma?
    Anyone aged 16 or over who works (or has access to work) in a care setting. You don’t need prior qualifications or GCSEs.
  • How long does it take to complete a diploma?
    Most learners complete their qualification in 6 to 12 months, depending on their pace and work commitments.
  • Is all the learning online?
    Yes. Learning is delivered entirely online via our Myrus learner platform, giving you access to study materials, assessments and tutor support anytime.
  • What about face-to-face sessions?
    There are no classroom sessions. However, your practical skills will be assessed through observations at your workplace, carried out by a qualified CareShield coach.
  • Do I need Maths or English qualifications?
    No. Functional skills are not required for our diploma programmes. You’ll focus on the knowledge and skills directly related to your care role.
  • What support will I receive?
    You'll have access to an experienced tutor throughout your course. They’ll support you with learning, provide feedback, and schedule your workplace observations.
  • How is the diploma assessed?
    You’ll complete a portfolio of evidence including: Written assignments Practical tasks Workplace observations by a CareShield coach
  • Can I do this while working full time?
    Yes! Our diplomas are designed to fit around your shifts and duties with no disruption to your working hours.
  • Employer FAQs: Why should I enrol my team on diplomas?
    Diplomas enhance practical care skills, boost confidence, and support career progression—all while your staff continue working.
  • Employer FAQs: Can we fund the diploma ourselves?
    Yes. Diplomas can be employer-funded, or learners can choose to self-fund. We also offer flexible payment options.
  • Employer FAQs: Is external funding available?
    Yes – employers may be eligible for LDSS support. We can guide you through the process.
  • Employer FAQs: What makes a diploma different from an apprenticeship?
    Diplomas: • Are shorter and more flexible • Don’t require off-the-job hours or Maths/English • Focus purely on care knowledge and skills • Have no End Point Assessment
  • Employer FAQs: Can I track progress?
    Yes. The Myrus platform allows you to monitor learner progress, view milestones, and generate reports for your team.
  • Employer FAQs: Will my staff need to take time off?
    No. Learning is online and fully flexible. Observations take place in the workplace during normal shifts, led by our coaches.
  • Employer FAQs: Can we enrol multiple learners?
    Absolutely. We regularly onboard groups and can tailor delivery to suit your team’s needs.

The Frequently Asked Questions (FAQ) section serves as a crucial component of our website, offering users a quick reference point for common queries. 

Organised in a user-friendly format, our FAQs present concise answers to questions our teams are presented with daily, saving both users and support teams valuable time. These questions range from basic inquiries about the product or service to more complex troubleshooting scenarios. 


Effective FAQ sections employ clear and straightforward language, ensuring accessibility for users with varying levels of expertise. Regular updates keep the content relevant, reflecting changes in products, services, or policies. Some FAQs may also include links to more detailed articles or guides, offering users a comprehensive understanding of the topic.

Overall, this section is a valuable resource that fosters user autonomy, promotes efficiency, and contributes to a positive online experience.

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If you have questions that you would like to see added to this section please contact us using the methods shown below.

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