This course acts as an introduction to conflict management. It explains the causes and signs of conflict, as well as behavioural patterns and the stages of conflict. This course will explain the importance of effective communication and the use of de-escalation techniques.

It is particularly relevant to the health and social care sector and covers dealing with behaviour that can be challenging.

Mapped to the UK Core Skills Training Framework, the Care Certificate and the NCFE CACHE Level 2 Diploma in Care.