Senior Management Team
Supporting the Leadership Team in realising the company's vision and corporate objectives. The SMT are responsible for planning and directing the work within their respective departments (Design and Development, Sales & Marketing, Funded Learning, Business Support, HR, and Operations).
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Closely monitoring and managing the capability and productivity of their departments through regular reporting. They ensure that departmental targets and key performance indicators (KPIs) are achieved, and when necessary, they suggest corrective actions and implement them to address any challenges or shortcomings.
By effectively leading their departments, the Senior Management Team contributes to the overall success of CareShield and helps drive the organisation towards its goals and objectives.
Charlotte Abbiss
Head of Human Resources (HR) and Organisational Development (OD)
Charlotte is a hardworking, committed, and conscientious professional with a strong background in HR and OD. With a passion for learning and a track record of academic success, Charlotte brings a reliable and trustworthy approach to her role. Having joined CareShield in May 2018, she has gained valuable experience within HR, particularly in areas such as risk assessment, employee discipline, and policy adherence. Since assuming the position of Head of HR and OD in 2022, Charlotte has taken on significant responsibilities, including project planning, people development, change management, recruitment, and performance management reporting.
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Charlotte brings a strong work ethic, HR expertise, and a dedication to continuous learning to her role as the Head of HR and Organisational Development at CareShield along with her strategic approach to people development and change management. Charlotte is results driven and helps the company to navigate and stay up to date with the latest employment law, providing internal training for managers professional development.
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Likes:
I'm always eager to learn and discover new things. I love reading, traveling, and, of course, enjoying a good cup of coffee. I cherish quality time with family and friends, and creating lasting memories, living life to the fullest and embracing all that it has to offer.
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Favourite quote:
"Every morning you have two choices. Continue your sleep with dreams or wake up and chase them."
Sharon Craig
Head of Business Support
Sharon is an accomplished professional holding the role of Head of Business Support within the Senior Management Team (SMT).
Sharon's career at CareShield commenced in 2016, where she brings a wealth of experience and expertise accrued across various industries to her current role. In her capacity, Sharon oversees critical aspects of administration, IT management, communications, governance, and compliance. Her dedication to enhancing operational efficiencies, streamlining processes, and delivering robust support to the Leadership Team has been a continued driving force in CareShield’s growth and success.
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Sharon's proactive and detail-oriented approach remains instrumental in supporting CareShield's ongoing excellence. With a strong emphasis on communication and policy governance, she is a driver for positive change within the organisation. Exceling in budget management, and promoting a culture of compliance, Sharon plays vital role in process improvements and effective stakeholder engagement, further solidifying her status at CareShield.
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Likes:
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Cats
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Sci Fi
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Reading
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A good strong cup of tea
Dislikes:
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Spiders
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Broccoli
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A disappointing milky cup of tea made with a blink and you miss it dunk of the tea bag
Favourite quote:
"Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it" - Ferris Bueller’s Day Off.
Amanda Collings
Head of Funded Learning
Amanda is a highly experienced and competent professional who joined CareShield in May 2022 as the Head of Funded Learning.
Working within the Senior Management Team (SMT), Amanda is accountable for a team of Managers, Team Leaders, Administration, IQA's, Coaches, and Tutors. Her role involves ensuring the progression and completion of learning programs to support learners and contribute to the company's growth. With a strong focus on quality and compliance,
Amanda utilises technology to deliver teaching and assessment within quality standards. Her expertise in managing teams, leading apprenticeships, and AEB budget funding, positions her as a valuable asset to the organisation.
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Amanda’s extensive experience in funded learning, apprenticeships, and team management, coupled with her proactive and results-oriented approach, significantly contribute to the success and growth of CareShield's learning programs. Her commitment to quality, compliance, and continuous improvement ensures the organisation meets its goals while providing exceptional service to learners and stakeholders.
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Likes:
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English Cocker Spaniels (Show Type) & Dog Showing
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Disney/Marvel and all things End of world/Apocalypse/Zombie Movies
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England Rugby Union
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Travel
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Dislikes:
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Eating Fish/Cheese ... and Funghi
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Favourite quote:
"Courage doesn't always roar. Sometimes courage is a quiet voice at the end of the day saying, 'I will try again tomorrow.' "- Mary Anne Radmacher
Thomas Portlock
Head of Design and Development
Tom is a highly skilled and experienced professional who has been an integral part of the CareShield team since 2009.
With a tenure spanning over a decade, his accomplished technical ability and dedication to driving excellence in design and development, Tom has made significant contributions to the company's success.
In 2020, he joined the Senior Management Team (SMT) as the Head of Design and Development, assuming a leadership role and providing crucial guidance in delivering innovative products and maintaining strong customer relationships.
Tom’s extensive technical knowledge, leadership capabilities, and dedication to delivering high-quality SaaS products have been instrumental in CareShield's growth and success. His ability to provide design guidance, support sales and marketing efforts, and ensure the timely delivery of innovative solutions has solidified his position as a valuable member of the SMT.
Tom's commitment to excellence and customer satisfaction continues to drive the company's technological progress and position CareShield as a leader in the industry.
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Likes:
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Nice pubs and good quality beer
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Travel
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Interesting Architecture
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Dislikes:
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Cheese
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Favourite quote:
For design and development: "You need to understand the rules before you are allowed break them"
Christopher Baxter
Commercial Director (SMT)
Chris is a results-oriented professional who joined CareShield in 2022 as the Commercial Director. With a proven track record in sales and marketing, Chris is responsible for planning, developing, and implementing comprehensive strategies to drive sales growth and enhance the company's brand image.
With a focus on both digital and traditional marketing channels, Chris leads a knowledgeable and friendly team delivering positive client experience, new business sales and marketing. He collaborates with other functions to align marketing efforts ensuring overall business objectives are met.
Through achievements, including, in a previous role being part of a team to win the Queen's Award for Enterprise: International Trade, implementing digital marketing automation, and driving web visitor engagement and sales growth, Chris has demonstrated exceptional leadership and strategic thinking.
Chris’ expertise in sales and marketing contributes to the overall success of CareShield and his focus on achieving tangible results is invaluable in positioning the company for continued success.
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Likes:
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Dogs
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Motorbike riding
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Carbohydrates
Dislikes:
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Blue cheese​
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Entitlement
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Carbohydrates
Favourite quote:
"Only a life lived for others is a life worthwhile" – Albert Einstein
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